FAQ

What products do you sell?

We sell decorative poster products, themed wall art prints, canvas roll posters, and framed poster options.

How do I place an order?

Select a product, choose the available size and finish or frame options, add it to your cart, and complete checkout using an available payment method.

Can I change or cancel an order?

Contact us as soon as possible. If the order has not entered production or fulfillment, we will try to update or cancel it. Once production or shipping has started, changes may not be possible.

How long does shipping take?

Orders are usually processed within 0-3 business days after payment confirmation. Estimated transit time is usually 3-12 business days after processing. Total estimated delivery is usually 3-15 business days after payment is confirmed, depending on the destination, carrier service, holidays, and other events outside our control.

What if my item arrives damaged?

Contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will review the issue and help with a replacement, refund, or other appropriate solution.

How do I contact customer service?

Email: evelabinsight.app@gmail.com

Phone: +852 66138871

Business Hours: 8:00 AM – 4:00 PM CST, 7 days a week