Refunds & Returns
We want every order from PosterPrintsArt to arrive correctly and in good condition. This policy explains how refunds, replacements, and returns are handled.
Order Changes and Cancellations
Please contact us as soon as possible after placing an order. If the order has not entered production or fulfillment, we will try to cancel or update it. Once an item has been printed, packed, or shipped, changes may no longer be possible.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Please include your order number, a short description of the issue, and clear photos of the product and packaging. After review, we may offer a replacement, refund, or other reasonable solution.
Returns
Unused, non-custom physical products may be eligible for return within 30 days of delivery. Returned items must be in original condition and packaging. Customers are responsible for return shipping unless the issue was caused by our error. Contact us before sending a return so we can confirm the return address and instructions for your order.
Non-Returnable Items
- Digital downloads after delivery or access
- Customized or personalized poster orders
- Items damaged after delivery due to misuse, handling, or improper framing
Refund Processing
Approved refunds are issued back to the original payment method. Processing time depends on the payment provider and card issuer. Original shipping charges may be non-refundable unless the issue was caused by our error.
Contact for Returns
Email: evelabinsight.app@gmail.com
Phone: +852 66138871